Privacy, Security, and Terms

Welcome to 5.11’s website. We hope you enjoy your experience. In connection with your visit and use of our website, please review these Terms of Use, as well as our Privacy and Security Policy, that apply to your use of this website. Please visit the page, Accessibility to Our Site for Customers with Disabilities, if you desire additional assistance accessing or reviewing these policies.

Terms of Use

Please review these basic terms for use of and its related sites (collectively, the “Website” or “Websites”). By using the Website, you agree to follow and be bound by these Terms of Use (collectively, the “Terms”). If you do not agree with any of these Terms, please do not use the Websites. We may change these Terms any time. By using the Website after a change, you agree to follow and be bound by the Terms as changed. Accordingly, please review these Terms regularly. Throughout these Terms, “5.11”, “we”, “us”, and “our” refer to 5.11, Inc. and its parents, subsidiaries, and its affiliated entities. For Social Media Terms & Conditions click here.

Intellectual Property

The Website and its entire contents, features, and functionality (including by not limited to all information, text, displays, images, icons, video, and audio, and the design, selection, and arrangement thereof), are owned by 5.11, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms permit personal, non-commercial, use of the Website only. You are not authorized to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on our Website, unless otherwise permitted to do so by law or by written consent from 5.11. Nothing in the Terms transfers to you any right, title or interest in any content on the Website, including any intellectual property or content of third parties included on the Website. You must not access or use any part of the Website, or materials available through the Website, for commercial purposes.

If you wish to use any material on the Website, please submit a request to the Legal Department using the “Contact Us” form found at Consent and/or permission can be granted or withheld at the sole discretion of 5.11. Failure to respond to any request, does not constitute consent or permission.


5.11®, 5.11 Tactical®, as well as most other product names and logos used by 5.11 on this website are the trademarks or registered marks of 5.11, Inc. These include all products, logos, phrases denoted with™ or ®, and all related names, designs and slogans. Trademarks of other parties are identified wherever possible and 5.11 acknowledges their rights, and include, but are not limited to, the following:

VELCRO® is a registered trademark of Velcro Industries B.V.

Traverse® is a trademark of L.L. Bean, Inc. used under license by 5.11, Inc.

Teflon™ is a trademark of The Chemours Company FC, LLC used under license by 5.11 Tactical.

OrthoLite® is a registered trademark of O2 Partners, LLC., used under license by 5.11, Inc.

REALTREE® and REALTREE X-TRA® are registered trademarks of Jordan Outdoor Enterprises, Ltd., used under license by 5.11, Inc.

Cordura® is a registered trademark of Invista North America, S.à r.l., a société à responsibilité limiteé, used under license by 5.11, Inc.

VTAC® and Viking Tactics® are registered trademarks of Viking Tactics, Inc., and is used under license by 5.11, Inc.

eVent® is a registered trademark of BHA Altair, LLC, used under license by 5.11, Inc.

Veil Camo® is a registered trademark of Veil Camo, LLC, and is used under license by 5.11, Inc.

The copyrights and other rights to the materials on our Website, or other 5.11 owned or operated platforms (i.e. blogs, social media accounts, etc.), are owned by 5.11. No further publication or commercial use may be made of these materials without the express written permission of 5.11.

Copyright Infringment Complaints:

If you believe that your work has been improperly copied and posted on this Website, such that it constitutes infringement, please provide us with the following information: (1) name, address, telephone number, email address and an electronic or physical signature of the copyright owner or of the person authorized to act on his/her behalf; (2) a description of the copyrighted work that you claim has been infringed; (3) a description of where on the Website the material that you claim is infringing is located; (4) a written statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (5) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. These requirements must be followed to give 5.11 legally sufficient notice of infringement. Send copyright infringement complaints to:

5.11 Tactical
Attn: Legal Department
3201 N. Airport Way
Manteca, CA 95336

Website Contents and Technologies:

5.11 does not provide the technologies used to build our Website and, therefore, we neither recommend nor endorse these technologies. Any information regarding identified technologies, including their capabilities, limitations, and applications, should be sought directly from their manufacturers. We hereby disclaim any rights to trademarks, service marks, trade names, logos, copyrights, patents, domain names, or other intellectual property interests of third parties. The downloading or export of software or technical data from this Website to any other jurisdiction may be a violation of the United States export laws and is strictly prohibited.

Submission Of Product Ideas Or Information:

Please see our Privacy Policy for general information regarding the use of this Website. With regard to the submission of information to 5.11, please note that 5.11 does not want to receive confidential or proprietary information, including product ideas, from you through this Website or otherwise unless you have another written agreement with 5.11 related to the sharing of such information. Any information that 5.11 receives from you through this Website, must comply with all applicable federal, state, local and international laws and regulations, and, other than your personally-identifiable information that is encompassed by the terms of our Privacy Policy, will be deemed to be NON-CONFIDENTIAL and NON-PROPRIETARY. BY TRANSMITTING NON-CONFIDENTIAL AND/OR NON-PROPRIETARY INFORMATION VIA THIS WEBSITE OR OTHERWISE WITHOUT A WRITTEN AGREEMENT WITH 5.11 RELATING TO YOUR SUBMISSION, YOU UNDERSTAND AND AGREE THAT 5.11 MAY USE THAT INFORMATION FOR ANY PURPOSE WHATSOEVER WITHOUT OBLIGATION TO YOU.

User-Generated Content And Product Reviews:

We at 5.11, welcome your comments and submissions regarding our company, products, Website, blog, and/or services, which might include personal information about you and your use of the Website or 5.11 products. Please review our Privacy Policy for more information.

As a condition to your submission of any comments, reviews, photos, or other material, including social media posts associated with hangtags related to 5.11 (“User-Generated Content”), you agree to grant 5.11 an irrevocable, royalty-free, worldwide, and non-exclusive license to use, reproduce, distribute, publish, display, and create derivative works of the User-Generated Content, in any media now or hereafter known. 5.11 may display your User-Generated Content for other users to see, together with your name and associated social media account profile, if applicable.

5.11 may request to use or display the User-Generated Content you post on Facebook, Twitter, Instagram, or Pinterest by sending you a direct message. By responding to our message with “#YES511,” you grant us permission to use your User-Generated Content and agree to be bound by these Terms.

You understand, agree, represent and warrant that: 1) such User-Generated Content may be used on the Website and/or other 5.11 maintained websites, marketing materials, or social media pages; 2) you are 18 years of age or older and have the full power and authority to submit the User-Generated Content and grant the licenses herein; 3) the User-Generated Content will not violate anyone else's right, including copyright, trademark, privacy or other rights; and 4) your User-Generated Content complies with all applicable laws, rules and regulations, as well as any applicable third-party agreements, including without limitation Instagram, Facebook, Twitter, Pinterest, and Vine’s Terms of Use. You may not transmit any information that is or contains threatening, libelous, defamatory, scandalous, inflammatory, pornographic, profane, or otherwise unlawful, obscene or objectionable material, as determined by, and in the sole discretion of, 5.11. You will be solely responsible for the content of any submissions you might make.

5.11 has the right to remove or refuse to post any User-Generated Content for any or no reason, in its sole discretion. 5.11 cannot review all material before it is posted on the Website, or ensure prompt removal of objectionable material after it has been posted. Accordingly, 5.11 is not responsible or liable for the content or information that others post or transmit to the Website, for any error, defamation, libel, slander, omission, falsehood, obscenity, profanity or other objectionable material contained in any such information, or for the conduct of any Website user.

Product Information and Orders:

Products displayed on the Website can be delivered only in accordance with United States export laws and regulations. By placing your order with us, you are representing to us that you will comply with all applicable laws and that you are of legal age and, furthermore, you agree to hold us harmless from your failure to comply with these requirements.

Product pricing and availability are subject to change without notice. The display of product color will depend on your individual monitor and 5.11 cannot guarantee the accuracy of your monitor’s display.

All orders placed through the Website are subject to 5.11’s acceptance. This means that 5.11 may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, 5.11 will issue you a refund.

The sale, possession, transportation, and use of knives are subject to a wide variety of local, state, federal and international laws. As a result, it is your responsibility to familiarize yourself and comply with all laws that might be applicable to your purchase, possession, transportation, use or resale of our knives. To do so, we recommend that you contact your local law enforcement. We do not and will not sell knives to minors.

Registered Customer Account:

By creating a Registered Customer Account on the Website, you will be able to move through the checkout process faster, store shipping and billing information, view past orders, and track shipments. An account is not required to make purchases via the Website. If you do not wish to set-up an account, you can process to checkout as a “Guest”. Please review our Privacy Policy for full details.

Any links contained on the Website to outside websites are provided only as a convenience. All use of outside links is at your sole risk. If you have any concerns regarding any outside site linked to or from the Website, please direct them to the owner or operator of the outside site. 5.11 is not responsible for any outside sites, services, or other materials linked to or from the Website, and we disclaim all liability for any injury you might experience by using such materials. You may not create hyperlinks to this Website, nor may you use any "framing" or similar techniques to enclose any portion of this Website without 5.11’s prior written consent.




You agree to defend, indemnify and hold 5.11 (along with its directors, officers, employees, and agents) harmless from and against any claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the Website (including User-Generated Content) or your violation of any of these Terms.


This Website is controlled and operated by 5.11, from our offices in Irvine, California. Unless otherwise specified, 5.11 displays this Website and its contents solely to market and promote products and services in the United States and make no claims as to its accessibility outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. Should you choose to access the Website from outside of the United States, you do so at your own risk and are responsible for compliance with local laws.

These Terms shall be construed according to California law, without regard to conflicts of laws. Any dispute arising under or relating to these Terms, the contents of the Website, the use of the Website, or products or services purchased using this Website, shall be resolved exclusively by the state and federal courts of the State of California. Your use of the Website constitutes your consent to the jurisdiction and venue of said courts with respect to any such dispute.

These Terms, together with the Privacy Policy, are the entire agreements between you and 5.11 relating to the Website or its contents. Any other agreements are superseded and have no force or effect.


Your failure to comply with these Terms automatically revokes your authorization to use the Website and terminates any and all rights granted to you under the Terms. The restrictions, including restrictions with respect to its content, disclaimers, and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all content downloaded or obtained from this Website, as well as all copies of content.


5.11 Tactical reserves the right to cancel or make adjustments to any order placed online in order to comply with the promotion being offered. We will not charge any customer’s credit card an amount that is greater than the total checkout price. However, orders may be put on hold in order for a customer service representative to contact a customer for additional information necessary to complete an order. Offers may change at any time and are good only while supplies last, valid in the U.S. only on the website. Promotions cannot be applied to previous orders placed.

5.11 Tactical Privacy Policy

Last Updated: July 19, 2021

If you are located within the European Union, Japan, or Australia, the following region-specific Terms apply:
European Union & Switzerland
United Kingdom
If you are a California or Nevada resident, please see the following state-specific privacy sections of this Policy:

Our Commitment to Privacy:

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online and offline information practices and the choices you can make about the way your information is collected and used (collectively, the “Policy”). To make this Policy easy to find, we make it available on our homepage and at every point where personally-identifiable information might be requested. Throughout this Policy, “we”, “us”, and “our” refers to 5.11, Inc. and its parents, subsidiaries, and its affiliated entities, and “Website” refers to and the sites found on the Internet at, including mobile versions of those sites.

The Information We Collect:

We may collect personal data from customers both online and offline. Online, we may collect information through the Website, an affiliated site (such as a promotional microsite linked to our site), a 5.11 Tactical page on a community website (such as Facebook or the like), when you interact with us through email, text messages, or mobile applications, or through similar online avenues. On some pages, you may order products, make requests, submit product reviews, and register to receive materials or information and this information may also be collected. Offline, we may collect information through our sales associates at retail locations (such as email addresses for the purposes of sending electronic receipts). Our Policy applies to all information collected by or submitted to the Website, 5.11, or its employees as described herein.

The types of personal information collected include personal identifiers, financial and commercial information, and internet and device information, including, without limitation, your name, address, email address, phone number, and credit/debit card information. We may collect information about your browsing history, search history, purchase behavior, IP address, device type, cellular carrier, location information, and other information regarding your interaction with a particular website, application, or advertisement, including the Website, when and after you use the Website.

On some pages, you may submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected relating to the recipient include their name, shipping address, and phone number.

We may combine information you give us with other information from 5.11 sources or transactions, including without limitation 5.11 Stores, direct mail, catalogs, events, and automatic data collection sources. We may also combine that information with data that is publicly available and/or data from third parties.

Automatic Data Collection

  • Cookies (browser cookies): Our Website uses “cookie” technology to improve the quality of your experience. A cookie is a small file that is placed onto an Internet user's web browser or device and is used to remember and/or obtain information about the user. Cookies store information that a website may need in order to personalize your experience and gather website statistical data. Any time you visit our Website to browse or to read or download information, we collect and store the name of the domain and host from which you access the Internet (for example,,, etc.); the Internet protocol address of the computer you are using; the browser software you use and your operating system; the date and time you access our Website; and the Internet address of the website from which you linked directly to our Website. We use this information to measure the number of visitors to areas of our Website, and to help us make our Website more useful and interesting to our visitors. We use information from cookies in the aggregate to analyze for trends and statistics, and then discard it.
    To find more information about cookies and for instructions on how to disable them please visit or visit the help section of your browser. Most browsers are initially set to allow cookies, but also offer the option to restrict cookies or warn you of their use. By disabling cookies, you won’t be able to enjoy the convenience provided by our customization.
  • Flash Cookies   Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Web Beacons   Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that enable us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
    We may also use technologies to collect information about your online activities over time and across third party websites or other online services (e.g., behavioral tracking). Because there are not yet common industry-accepted “do-not-track” standards and systems, our Website does not respond to “do-not-track” signals.

The Way We Use Information

We use the information you provide (about you or someone else) when placing an order to ship the product and to confirm delivery, to improve your shopping experience, help target or suggest products for you, and/or to help analyze and improve our Website’s overall performance.

If you contact us, we retain copies of your email correspondence and use return e-mail addresses to answer the e-mail received. Such addresses are not used for any other purpose and are not shared with outside parties.

We may post a product review or other content (including social media posts associated with hashtags related to 5.11) that you submit, although we reserve the right to not post such content if we, in our sole discretion, deem the content inappropriate. See our Terms of Use for more information.

See our Terms of Use for more information. For more detail about how information is collected and used, see Annex 1 below.

Email/Text Marketing

We will occasionally send out promotional e-mails to our previous purchasers relating to sweepstakes and catalog and e-mail signups. You may opt-in to receive e-mails from us by providing an email address during checkout at any 5.11-owned retail store or by signing up within your Registered Customer Account. If you no longer wish to receive email marketing communications from us, you may opt-out of receiving marketing-related emails by using the unsubscribe method provided in our communications (e.g., by clicking on the “unsubscribe” link in the email to unsubscribe). Please note that unsubscribing from our promotional material will not prevent us from contacting you for other reasons, such as responses to customer service inquiries, or information about a community or plan type for which you have expressed interest in.

You may also choose to participate in certain text or SMS/MMS marketing. If you opt in to such marketing, we may collect and use certain personal information, including phone number, email, product browsing behavior, purchase behavior, device type, cellular carrier, and location to contact you and provide you marketing communications or promotions. View addition SMS terms at: SMS Terms & Conditions.

Third Party Analytics

We and/or third parties including advertising companies, social networking sites, business partners and service providers on our behalf, may use cookies, web beacons, pixels and other similar technology, to collect personal information for the purposes described in this Privacy Policy including targeted advertising, marketing, analytics, and monitoring performance and improvement of our Website (traffic, errors, page load time, popular pages, etc.).

You can opt out of remarketing and targeted advertising as follows:

  • Google Analytics and Facebook Pixel: We use Google Analytics and Facebook Pixel to understand how our website, services, and products perform, how you use them, and to serve you with ads on third-party websites and social networking sites like Facebook. To learn more about how Google processes your data, please visit: To opt out of Google Analytics, please install the Google Analytics Opt-out Browser Add-on by visiting: To learn more about how Facebook uses your data, please visit:
  • Universal Opt-out: You can also opt out from companies like Google, Facebook and other participating companies through the Digital Advertising Alliance in the USA: You can also opt out of participating companies from the European Interactive Digital Advertising Alliance in Europe:, or opt out using your mobile device settings.

Sharing of Your Information

We may share your personal information with our vendors, subsidiaries, partners, and third-party independent contractors for purposes of: (1) performing functions on behalf of us, such as processing credit card transactions; (2) providing you with product offers, marketing or promotional materials through phone, text, or electronic and/or postal mail; and (3) tracking information generated through our Website or social media sites. Our vendors, partners and third-party independent contractors are obligated contractually not to use or share your personal information for unauthorized purposes.

We also may disclose your personal information: (1) to comply with a court order, subpoena, search warrant, or other legal process; (2) to comply with legal, regulatory, or administrative requirements of any governmental authorities; (3) to protect and defend us, our subsidiaries and affiliates, and their officers, directors, employees, attorneys, agents, contractors, and partners, in connection with any legal action, claim, or dispute; (4) to enforce the Terms of Use of our Website; (5) to prevent imminent physical harm; and (6) in the event that we find that your actions on our Website violate any laws, our Terms of Use, or any of our usage guidelines for specific products or services. We also reserve the right to transfer your personal information to a third party in the event of a transfer of all or substantially all of our assets or business, provided that the third party agrees to adhere to the terms of this Policy.

We may share product reviews that you submit with our authorized dealers solely for informational and promotional purposes. If our information practices change at some time in the future we will post the policy changes to our Website. If you are concerned about how your information is used, you should check back at our Website periodically.

Finally, we never use or share the personally-identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Registered Customer Account

By creating a Registered Customer Account on the Website, you will be able to store certain personal information to assist your online shopping experience, such as shipping addresses, email addresses and billing information. Accounts are completely optional and provided for your shopping convenience. If you do not wish to set-up an account, you can proceed to checkout as a “Guest.”

You may access and edit any personally-identifiable information maintained within your account at any time. To do so, simply login using your email address and secured password and navigate through the information tabs on the left-hand side of your Account Dashboard. We use this procedure to better safeguard your information.

You may also subscribe to receive our free newsletter, e-mail promotions, and other updates by checking the box at the time of checkout or account registration. If you wish to unsubscribe from our e-mail list, you will need to do so by clicking on the unsubscribe link at the bottom of our marketing e-mails, or by updating your “Newsletter Subscription” status within your account.

Retention of Data

We will retain your personal information as long as it is necessary for the purposes described in this Policy. We will also retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place and maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. The transmission of information via the internet is not completely secure. Although we strive to protect your personal information in accordance with this Policy, we will not be liable for disclosure of personal information obtained due to errors in transmission or security breaches.

Children’s Privacy; COPPA Compliance

We are in compliance with the requirements of the Children's Online Privacy Protection Act (“COPPA”). We do not knowingly collect information from minors in the United States or elsewhere with or without the consent of their parents or guardians. Children (under the age of 18) are not eligible to use the Website unsupervised, and we ask that children do not submit any personal information to us. If you are not 18 or older, you should not visit or use our Website or social media accounts. If you become aware that a minor has provided us with personal information without appropriate consent, then please contact us using the details below so that we can take the appropriate steps in accordance with our legal obligations and this Policy.

Third-Party Hosting

We contract with a third party to maintain and host our Website. Therefore, any information you submit, including personal information, will be placed and stored on a computer server maintained by this third-party host. The third party has agreed to implement technology and security features and strict policy guidelines to safeguard the privacy of your personal information from unauthorized access or improper use.

International Users and Data Transfers

The data we collect or process from the Website will be stored in the United States of America. As such, we take considerable measures to comply with the legal requirements and safeguards set forth by the General Data Protection Regulation (“GDPR”) and other applicable legal requirements required for cross-border collection, use, and retention of personal information from the European Economic Area (“EEA”), Switzerland, or the United Kingdom. If you are located in the EEA, Switzerland, or United Kingdom, please refer to the Region-Specific Data Privacy Terms. If you are an authorized 5.11 Tactical dealer or distributor, please here to learn more about our collection of company data.

1. Purchases made through our website by customers with shipping locations outside of the United States are processed through a third-party, i-Parcel LLC (“i-Parcel”), and not through 5.11. Personal information that you provide in connection with any Website purchase is provided directly to i-Parcel, not to 5.11, although i-Parcel may share this information with us if necessary. For more information on i-Parcel’s privacy policies and terms of use, click here.

How to Contact Us:

Should you have other questions or concerns about this Policy, please call us at 866.451.1726 or send us an email inquiry to
Please visit the page, Accessibility to Our Website for Customers with Disabilities, if you desire additional assistance accessing or reviewing these policies.

Effective Date and Changes:

We reserve the right to modify the terms of this Policy at any time and in our sole discretion, by posting the revised Policy on this page. We recommend that you check this page for updates when you visit our Website to ensure you are aware of and understand our current Policy. If we make a material change to this Policy regarding how we use or collect your personal data, we may post a notice to this page or send an email describing the changes. YOUR CONTINUED USE OF OUR WEBSITE FOLLOWING OUR POSTING OF A CHANGE NOTICE WILL CONSTITUTE BINDING ACCEPTANCE OF THOSE CHANGES.


Effective Date: October 1, 2019
Last Reviewed: September 26, 2019

This Privacy Notice for Nevada Residents supplements the information contained in 5.11's and applies solely to visitors, users, and others who reside in the State of Nevada ("consumers" or "you").

Our Website collects information that identifies, relates to, describes, references, is reasonably capable of being associated with a particular consumer or device ("personal information").  The categories of personal information our Website has collected from its consumers within the last twelve (12) months, including from those in Nevada, include:

• first and last name;
• home or other physical address, including the street name and city or town;
• email address;
• telephone number;
• an identifier that allows a specific person to be contacted either physically or online; and
• other information collected from the person through the Internet website or online service of the operator and maintained by the operator in combination with an identifier in a form that makes the information personally identifiable, such as birthdate and geolocation data.

5.11 respects your data rights and does not currently sell any of your data.  We don't anticipate that changing, but you may opt out of any such future sale of your data by clicking here.

5.11’s overall privacy and security terms, apply in equal force to Nevada residents except as explicitly noted above. If we make a material change to our Policy regarding how we use or collect your personal data, we will post a notice to this page or send an email describing the changes.


CALIFORNIA CONSUMERS ONLY: Your California Privacy Rights

The purpose of this section is to inform California residents from whom we may collect Personal Information about certain rights California affords to its residents with respect to personal information.


You have the right to request that we disclose to you the following information about Personal Information we collect from you:

  • categories of Personal Information collected;
  • categories of sources of Personal Information collected;
  • the business or commercial purpose for collecting or selling Personal Information;
  • the categories of third parties with whom we share Personal Information; and
  • the specific pieces of Personal Information we have collected about you over the past 12 months

You also have a right to know if we have sold or disclosed your Personal Information for a business purpose over the past 12 months and, if so, the categories of Personal Information sold or disclosed and the categories of third parties to whom the Personal Information was sold or disclosed, along with the business or commercial purpose for which the Personal Information was sold or disclosed.

Requests to Know

To make a request for any of the information set forth above (a “Request to Know”), please submit a verifiable consumer request pursuant to the instructions below. You may only make a Request to Know twice within a 12-month period. We will acknowledge your Request to Know within 10 business days and will attempt to respond substantively within 45-90 days.

The Request to Know must provide sufficient information to allow us to verify that you are the person about whom the personal information was collected, sold or disclosed and must contain sufficient detail to allow us to properly understand, evaluate and respond to your request. If we cannot verify your identity, we will not be able to respond to your request.

You can make a Request to Know the Personal Information we have about you in the following ways:

  • You may make a request here:
  • You may also make a request by phone by contacting us at 866.451.1726
Once we receive your Request to Know, we will begin the process to verify that you are the person that is the subject of the request (the “Verification Process”). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. You will be asked to provide us with two or three pieces of information that will help us to verify your identification.

Information Collected

Within the past 12 months, we have collected the categories of personal information about California consumers as described in this Policy in the section labelled "Information Collection and Use of Information." To review these categories click here: Annex 1

Information Sold or Disclosed

We have/have not sold any personal information to third parties in the preceding 12 months.For information regarding the categories of third parties with whom we have disclosed these categories of personal information for a business purpose in the preceding 12 months, please review Annex 1

We do not knowingly sell the personal information of minors under 16 years of age.


As explained in our "Automatic Data Collection" section under subsection “Cookies,” you can opt out of cookies using your browser.
Please Note:

  • Opt-outs are device and browser based. You must opt out on each device and each browser where you want your choice to apply.
  • Opt-outs maybe stored via cookies. If you clear cookies, your opt-out may no longer be valid and you must opt out again where you want your choices to apply.
  • We may still share your information with our service providers that help us perform functions that are necessary for our business such as vendors that host our Website, analytics processors, etc. These entities are contractually obligated to keep this information confidential and not use it for any purpose other than for the services they provide to our business.
You may still receive ads from us that are not tailored to your interests.

Right to Request Deletion of Personal Information

You have the right to request the deletion of your Personal Information collected or maintained by us (“Request to Delete”), subject to certain exceptions permitted by law.

To make a Request to Delete, please submit a verifiable consumer request pursuant to the instructions below. We will acknowledge your Request to Delete within 10 business days and will attempt to respond substantively within 45-90 days.

A Request to Delete requires two steps: 1) making the Request to Delete and 2) confirming that you want your information to be deleted.

You can make a Request to Delete in the following ways:

  • You may make a request here:
  • You may also make a request by phone by contacting us at 866.451.1726

Once we receive your request to delete, we will need to verify that you are the person that is the subject of the request (the “Verification Process”). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. If we cannot verify your identity, we will not be able to respond to your request. If the information requested to be deleted is necessary for us to maintain, we will not be able to comply with your request and will notify you this is the case.

We will retain correspondence, documents and information related to any Request to Know, Request to Delete, or Request to Opt-Out for 24 months as required by law.

Right to Opt-Out of Sale of Personal Information

You have the right to opt out of the sale of your information. We do not sell your personal information.

Right to Non-Discrimination for Exercising Consumer Privacy Rights

You have the right not to receive discriminatory treatment for exercising your privacy rights conferred by the California Consumer Privacy Act, including by exercising the rights specified herein.

Authorized Agent Information

You may designate an authorized agent to make a request on your behalf under the California Consumer Privacy Act.

Authorized agents can make requests under the California Consumer Privacy Act by emailing us at email address: We will require authorized agents to provide proof of the consumer’s identity and proof of designation as an the authorized agent. We may also require that a consumer verify his or her own identity directly with us before we respond to an authorized agent’s request.

We reserve the right to deny requests in certain circumstances, such as where we have a reasonable belief that the request is fraudulent.

California Do Not Track Notice:

Because there are not yet common, industry accepted “do not track” standards and systems, our website does not respond to Do Not Track signals. In addition, we may allow third parties to collect personal information from your activity on our website, as described in the “Information Collection and Use” section above and as described in Annex 1.

Contact for More Information

For information and questions about the use of your personal information or this California Consumer Privacy Section or your rights under California law, you may contact us by sending an email to or by calling 866.451.1726.

Changes to This Privacy Policy

This Policy may be revised from time to time for any reason. If this Policy changes, the revised policy will include a new effective date, and we will notify you of such changes by posting the revised policy on this page. Be sure to check the Policy whenever you submit personal information to us.

Annex 1

Notice of Collection, Use, and Disclosure

Sources of Information Category and Types of Information We Collect How We Use It Third Parties with Whom We May Share this Information

You when you visit our Website (including your online activities on our Website), subscribe to receiving communications from us, engage with us on social media, communicate with us via phone, email or other contact method or otherwise interact with us including through marketing communications.

We may also collect information from third-party sources, such as our business partners, social media companies like Google and Facebook, third-party service providers, opt-in lists, publicly available data, consumer reporting agencies, other companies and referrals.

Identifiers - name, email address, company name, telephone number, financial information including credit card or debit numbers, contact preference. Commercial Information – services purchased, considered, reviewed or other, consuming habits

To provide you with our Website

To respond to your requests;

Provide products that you have ordered;

To process your order transactions and contact you regarding your order;

To allow you to post information and other content online;

To improve our products and Website;

To deliver targeted marketing, service updates, and promotional offers based on your communication preferences;

To follow up with you after you have communicated with us or submitted information to us;

To send promotional communications or offers, including social media giveaways (unless you have requested that we not send such communications);

For marketing, research and legal purposes and other purposes (including, without limitation, call center recordings);

To address your interests and concerns;

To prevent, detect, mitigate, and investigate fraud, security breaches, potentially prohibited or illegal activities; and

As otherwise specified in this Privacy Policy and/or at the point of Personal Information collection.

Service providers, and contractors that we use to support our business and operations (e.g. vendors hosting or operating our Website, data-storage vendors, delivery vendors, entities that deliver communications, including marketing and promotion communications or services, on our behalf, and fraud detection service providers);

Third parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests;

Third-party advertisers or sponsors of contests, sweepstakes, discounts, and promotions that you enter into on the Website or social media sites.

Your computer or mobile device, through your online activities and interactions with us, including, without limitation, your online activity on our Website, and social media channels, your use of our services, and through third-party sources.

We may also collect information from third-party sources, such as our business partners, social media companies like Google and Facebook, third-party service providers, publicly available data, consumer reporting agencies, other companies and referrals.
Internet/Network Activity – IP address, your device information, domain name, browser type and operating system, cellular carrier, webpages viewed before and after visiting our Website, time spent on webpages, links clicks, purchase behavior, pages viewed within Website, transactions entered into, site-navigation patterns, and location information.


To provide, maintain administer and expand our Website and services;

Analyze and track usage of our Website, communications, and social media accounts;

Determine the popularity of our Website, services, products and social media accounts;

To better understand how you use our Website, services, and products;

To develop new products and service offerings;

To enhance, modify, or improve our business, Website, services and products;

For records, other marketing, research, legal, and other business purposes;

To comply with our policies, procedures, and legal obligations, including complying with law enforcement or governmental authority requests, investigating fraudulent activity, resolving disputes, and enforcing our legal agreements and policies.

Service providers, and contractors that we use to support our business and operations (e.g. vendors hosting or operating our Website, data-storage vendors, customer service centers, entities that deliver communications, including marketing and promotion communications or services,  on our behalf, and fraud detection service providers);

Third party companies that provide us with data analytics, data research, analyzing website 

metrics, targeted advertising, marketing, and behavioral remarketing including social media companies such as Google and Facebook;

Third parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests; and

An acquirer or successor-in-interest in the event of a reorganization, merger, sale, change of control, consolidation, joint venture, assignment, transfer or other disposition of all or any part of Stamen or its affiliates including any negotiation thereof. 

You when you visit a retail location.

Identifiers - name, email address, company name,  telephone number, financial information including credit card or debit numbers, contact preference.

To send electronic receipts.



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